Service Customer Advisor is a very important role with a dealership as they are generally the first person a customer meets when visiting the dealership. Even though you do not work directly on vehicles, you need a very good knowledge of them. You must be able to understand basic mechanical operation along with the ability to understand basic diagnostics.
However, this is just the beginning. In fact, the job is a combination of administration, people-management and communications all within the same role.
Most of this work is now done through extensive use of information technology in order to keep track of how vehicles are progressing through the dealership, how long the repair work is likely to take and preparing the car for delivery and handover. It also involves preparing the invoices.
In many cases, the Service Customer Advisor will be the only employee from the dealership that the customer deals with for service and repair of their vehicle.
England, Wales and Northern Ireland: 3 GCSEs at A-C, in Maths and English
Scotland: 3 Standard Grades at General/Credit level.
These qualifications will give you the ability to be able to go on and develop the other specific knowledge and skills you need in today's retail motor industry.
During your time on the apprenticeship programme you will be: